Ralph Severson
I consult with and work for a few small businesses with online needs. Be it a new website, site maintenance, custom web-based application development, database architecture and management, shopping carts, online marketing, anything digital. I also own a flooring company, Flooring Masters www.FlooringMasters.com and depending on the economy one or the other has been my bread winner.
I owned a web and graphic design company for nearly 15 years. It was a web design company that I led to be become an award winning multi-media design firm based out of Louisville, Kentucky. I sold that company in 2010 and after a short hiatus immediately fell into consulting with business owners, programmers, designers, digital marketing gurus and students pursuing careers in cyberspace. Within a year several talented professionals in the industry whom only desired to do what they love to do best: graphic design, build websites, program applications, optimize websites for search engines, social media marketing, writing, IT support, etc.; whom dislike developing plans, negotiating deals, dealing with customers on a daily basis, accounting, and so forth; poked and prodded for me to take point in communicating with customers to discover their needs, to develop solutions, and then to project manage and coordinate the resources (the talent) to fulfill customer’s desires. To handle all aspects of collaboration between customers and assets.
So in 2011 I started GraphFX Media Online Solutions which is a full service interactive marketing and web design company based in New Albany, Indiana that is supported by some of the most talented professionals in the industry. We pride ourselves for providing the best customer service in the industry, GraphFX Media will not be outperformed or undersold. Our services are guaranteed.
I’m good with customers and great at developing solutions and managing projects through to fulfillment. For me customer service continues after the sale and the project is complete. For two reasons: 1. I want to be the only online service provider you ever think about turning to when you have a problem or a need of any kind. 2. If you’re really satisfied with our work you’ll reward us, not by presenting us with a trophy or a certificate of appreciation or anything like that, but with referrals. Referrals are the greatest reward we could ever receive for going above and beyond for you our valued customers.
